Frequently Asked Questions

What ingredients are used in your products?

How should I use your products?

What are the benefits of your products?

How long does it take to process an order?

How can I track my order?

What is your return policy?

How do I exchange a product?

How long does it take to process a refund?

What if I receive a damaged or defective item?

How do I create an account?

What payment methods do you accept?

How can I update my account information?

How can I manage my subscriptions?

Where can I find current promotions?

How do I apply discount codes?

What is your loyalty program?

How can I earn referral discounts?

How can I contact customer service?

Where can I find solutions to common issues?

Is live chat support available?

What are your support hours?

Are your products cruelty-free?

Are your products dermatologist tested?

How can I check for allergens in your products?

How do I find the expiry date of a product?

What is the history of your company?

What is your mission and values?

What are your sustainability efforts?

Do you have any partnerships or collaborations?